The Loyker App is compatible for i0S and Android, please rest assured. Hope you can enjioy our Loyker ear wax removal too.

We assure you that we will never privately disclose personal data without theuser's authorization.For more information, please see the privacy policystatement within the Loyker app.

Shipment wil be aranged within 3 working days after the order is submited. if theorder information is incomplete we wil send an emal inquiry. in order toavoiddelays in the parcel, please make sure that the information you fil in is completeand correct when you place an order.

Please charge the device.

The battery is low, please charge the device.

Make sure your phone is connected to Wi-Fi: "Suear-XXXX"

Disconnect the original Wi-Fi and try to connect again.

You can try to move or rotate the otoscope up, down, left, and right to adapt to the movement and changes of the picture, and find a suitable force point for you.Use the otoscope after adapting.

Please restart the otoscope, open the APP, and connect to Wi-Fi.

Low battery, please charge.

Please allow "Suear" APP to access photos, media,and files on your device.

Try to swipe the camera lens with a cotton swab or paper towel.

The indicator light turns red during charging, and the fully charged displays blue light.

Please uninstall the APP and reinstall it.

Not yet, we are developing.